At Fort of Scents, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward refund policy to ensure a smooth and hassle-free experience.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The item is returned within 07 days from the date of purchase.
- The product is in unopened and unused condition, with its original packaging intact.
- The product is not a sale item or clearance item, as these are non-refundable.
Please note that we cannot accept returns or provide refunds for:
- Items that have been opened, used, or damaged.
- Products purchased outside of the 07-day return window.
- Sale, promotional, or clearance items (unless defective or incorrect).
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at fortofscents@gmail.com or +923335130321 within 07 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with return instructions, including how to send the item back to us.
3. Refund Processing
Once we receive the returned item and verify that it meets our return criteria:
- We will process your refund to the original payment method used at checkout.
- Refunds typically take 2-5 business days to appear in your account, depending on your payment provider.
- If your refund request does not meet our return conditions, we will contact you with the next steps.
4. Shipping Costs
- Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect items).
- You are responsible for the return shipping costs unless the product is damaged or incorrect.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the unwanted product for a refund and place a new order for the desired product.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label for the return of the product, and a full refund will be processed.
7. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Orders that have not been processed or shipped will be canceled, and a full refund will be issued. Once an order has been shipped, it can no longer be canceled, and you must follow the return process after receiving the item.
8. Contact Us
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to reach out:
Email: fortofscents@gmail.com
Phone: +92 333 513 0321
Address: Gulberg III, Lahore Pakistan
Thank you for shopping with Fort of Scents. We are committed to ensuring that you are fully satisfied with your purchase and are here to assist you every step of the way.