At Fort of Scents, we strive to deliver your order as quickly and efficiently as possible. Our shipping policy outlines the details regarding shipping times, costs, and procedures for all orders.
1. Processing Time
- All orders are processed and shipped within 1-2 business days from the date of purchase, excluding weekends and public holidays.
- Orders placed on weekends or holidays will be processed the following business day.
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
2. Shipping Methods and Costs
We offer several shipping options, including standard and expedited shipping. Shipping costs are calculated based on the shipping method selected and the delivery destination.
- Domestic Shipping (within Pakistan):
- Standard Shipping: Estimated delivery time of 3-7 business days.
- Expedited Shipping: Estimated delivery time of 1-3 business days.
- Free Shipping: Available on orders over PKR 10,000/- (domestic orders only).
- International Shipping:
- We do offer international shipping to selected countries. The shipping cost will vary depending on the destination, weight, and size of the order.
- International delivery times may vary, typically ranging from 7-14 business days depending on the country.
- Customers are responsible for any customs fees, taxes, or import duties that may apply to international orders.
3. Order Tracking
- Once your order has shipped, you will receive an email with tracking information.
- You can track your order directly through the courier’s website or by using the tracking link provided in your email.
- If you have any issues with tracking, feel free to reach out to our customer service team for assistance.
4. Shipping Delays
- While we do our best to ensure timely delivery, shipping times may occasionally be affected by unforeseen circumstances such as weather conditions, holidays, or courier delays.
- If you experience a delay, please contact us, and we will do our best to resolve the issue.
5. Order Address
- Please ensure that your shipping address is correct and complete before finalizing your order.
- We cannot be held responsible for delivery issues resulting from incorrect or incomplete addresses.
- If an error is made in the shipping address, please contact us immediately before the order is processed so we can correct it.
6. Missed Deliveries
- If you are unavailable to receive your package, the courier may attempt to redeliver or leave a notice for you to pick up the package from a local facility.
- If your package is returned to us due to a missed delivery or incorrect address, we will notify you and reship the package at your expense.
7. Packaging
- All items are carefully packaged to ensure they arrive in perfect condition. We use high-quality materials to protect your products during shipping.
- If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will assist you with a replacement or refund.
8. Customer Service
If you have any questions or concerns regarding your order, shipping methods, or tracking, please don’t hesitate to reach out to our customer service team:
Email: fortofscents@gmail.com
Phone: +92 333 513 0321
Address: Gulberg III, Lahore, Pakistan
Thank you for choosing Fort of Scents. We are committed to providing a smooth and reliable shopping experience and delivering your fragrances in a timely and secure manner.